What this page covers
This policy covers www.hankray.com and the enquiry forms on it. The company responsible for the details you send is Hankray, Room 1804-2, No. 33 Xinggui Street, Suzhou Industrial Park, Suzhou, Jiangsu, China. It does not cover other companies’ websites that we link to.
Below: what we collect, why we are allowed to hold it, who else sees it, how long we keep it, and how to have it removed.
What we collect
Only what you type into a form or put in an email. There is no account to create and nothing to log in to.
Enquiry form on the contact page
- Name
- Company
- Email address
- Telephone number
- Country
- The machine or machine type you are asking about
- The reason for the enquiry
- Your message, and anything you choose to put in it such as a part description or a tolerance
Short form in the page footer and news sidebar
- Name
- Telephone number
- Email address
- Your message
Attachments
If you email a drawing, a specification or a sample part report, we treat it as commercially confidential and use it only to answer your enquiry.
What we do with it
- Answer your enquiry, and quote if you have asked for a quotation
- Work out which machine suits the part you described, which sometimes means asking an application engineer to look at your drawing
- Follow up on a quotation you have already received
- Arrange shipping, installation and after-sales service on an order
An enquiry does not put you on a mailing list. We run no newsletter and no campaigns from this site. Contact details are not sold, rented or passed to anyone outside the chain needed to answer you or fulfil an order.
Why we are allowed to hold it
Which lawful basis applies depends on why you wrote to us. Article numbers are from the GDPR, for readers in the EU and the UK.
- Taking steps towards a contract. You asked for a quotation or a specification, so we have to use your details to reply. Article 6(1)(b).
- Our legitimate interest in running a machine tool business: following up a quotation, keeping a record of what was discussed, and being able to pick the thread back up if you return to it next year. Article 6(1)(f). You can object at any time and we will stop.
- A legal obligation. Once a machine is sold, tax, customs and export control rules oblige us to keep a record of who we sold it to. Article 6(1)(c).
None of this runs on consent, so there is no consent to withdraw. If you would rather we did not hold your details at all, say so and we will delete them.
Who else sees it
- Our own staff in sales, engineering and service.
- The companies that host this site and carry our email, because that is how an enquiry reaches us.
- Freight forwarders and installation partners, but only on a live order, and only the details they need to deliver and commission the machine.
- A buyer of the business, if the company or part of it is ever sold or merged. Whoever takes it on is bound by this policy until they tell you otherwise.
If the law requires us to disclose something, we will.
How long we keep it
- Enquiries that do not lead to an order: twenty-four months from the last time we heard from you, then deleted. Machine tool purchases run on long lead times and buyers routinely come back a year or two later; twenty-four months is the usual period in this trade.
- Enquiries that lead to an order: for as long as we are obliged to support the machine, then for whatever further period tax, customs and export control law requires the record to be kept.
- Drawings and technical files: only as long as the enquiry or the resulting contract needs them. If we did not build to them, they go when the enquiry closes.
Ask us to delete something sooner and we will, unless a law obliges us to keep it.
Cookies and tracking
This site sets no cookies of its own and runs no analytics, advertising or session-recording scripts. Nothing here follows you to other sites. If that changes, this section will be updated before the change goes live.
Your browser and our web host will keep ordinary server logs (IP address, time, page requested). Those are used to keep the site running and to spot abuse, nothing else.
Where the data goes
We are in Suzhou, Jiangsu, China. Enquiries are read, answered and stored there, and so is anything attached to them. There is no copy of this data held in the EU, the UK or the United States.
Writing to us from outside China therefore transfers your details to China. For senders in the EU or the UK, that is a transfer to a country with no adequacy decision. Access is limited to the people answering you, the details are held under confidentiality, and they are deleted on the schedule above or sooner if you ask.
Your rights
These apply whether or not the GDPR reaches where you are. Write to info@hankray.com.
- See what we hold — a copy of your enquiry and anything attached to it.
- Correct it if a name, company or number is wrong.
- Have it deleted, unless tax or export law obliges us to keep the record of a sale.
- Restrict what we do with it while a question about it is being sorted out.
- Object to us holding it on the legitimate-interest basis above.
- Take it with you in a machine-readable file.
- Stop us contacting you, for any reason or none.
We act within 30 days. There is nothing to pay and you do not have to give a reason. Readers in the EU or the UK who think we have handled this badly are entitled to complain to their national data protection authority.
Security
Enquiries are held on accounts that need a password, and access is limited to the people who have to answer them. No system is perfect, but this site takes no payment and stores no card details at any point, so there are none to lose.
Changes to this policy
If this policy changes, the date at the top of the page changes with it. Material changes will be summarised here rather than slipped in quietly.
Contact
Questions about this policy, or about anything we hold:
- Email: info@hankray.com
- Telephone: +86 151 6266 1999
- Post: Room 1804-2, No. 33 Xinggui Street, Suzhou Industrial Park, Suzhou, Jiangsu, China
- Or use the contact page